In 911 Operator, the player gets into the role of an emergency dispatcher. The main task is to dispatch and manage ambulances, police and fire department units on the city map. The player also gets calls that may lead to difficult decisions, sometimes has to provide the callers with first aid instructions. The possibility to download and play on a map of any city in the world in Free Game mode is a unique feature of the game.
911 Operator gained recognition among players and media, which reflects in a number of prizes:
• Best Indie Game, Digital Dragons 2016
• Fan Favourite, Game Development World Championship 2016
• Best Serious Game, Game Development World Championship 2016
• Best Desktop/Downloadable, Game Connection Europe 2017
In Poland, the game has been also released in physical version titled Operator Numeru Alarmowego (Emergency Number Operator), as a part of the Polish Simulators series.